A LICENSE TO OCCUPY A PREMISES
(Formerly known as Terms & Conditions)
Before making a booking and paying a deposit, please make sure you have read and understood the following License to Occupy a Premises.
The person who makes the booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.
Please note your booking is not confirmed until;
We have received your booking request in full
Full list of guests and ages are provided
Your payment has been processed; and
We have sent you a booking confirmation email
DEPOSITS, BONDS AND FINAL PAYMENTS
By paying a deposit you are agreeing in full to a license to occupy premises.
A 50% deposit of the total tariff is required at the time of booking and may be paid by Visa/Mastercard (1.6% surcharge), Amex (2.75% surcharge) or Visa/Mastercard debit card (no surcharge).
Final payment is due 2 months prior to your arrival date. This will be debited to the same card used for the initial deposit.
For bookings made less than 60 days prior to your arrival date, full payment will be required at the time of booking.
The security bond is payable, prior to collecting your keys on arrival. On the morning of your arrival we take a bond which is a pre-authorisation on your credit card and held by your bank for the amount nominated on your booking form. This amount is held for between 7-10 days (or the duration of your stay, if more than a week). As it is a hold of funds only, the transaction will not appear on your credit card statement once it has been released.
As our office is cash free, we cannot accept bonds in cash. If you are unable to provide a credit/debit card for the security bond, please contact our staff to discuss transferring funds to our account prior to your arrival (please note that keys cannot be collected under any circumstances, unless the transferred funds have cleared our account).
The property will be inspected after your departure and any damages will be deducted from your bond (see Damage to Property).
CHANGES AND CANCELLATIONS
Please check your dates carefully when booking, as changes to your booking dates will attract a $150 administration fee.
For all bookings – your deposit (less $250 cancellation fee) is refundable until 2 months prior to arrival. All cancellations within the final 2 months will result in forfeit of your full deposit.
We recommend you consider travel insurance to mitigate any loss you may suffer due to illness, bad weather or any other event that may lead to the cancellation of your booking.
Please note we cannot offer a refund if you change your mind about the property after arrival.
In the case of any problem or complaint, it is important that you as the guest, inform us at the earliest opportunity so that we have the chance to rectify the situation as quickly and efficiently as possible. Our office is open 7 days a week and suggest you contact our office during these hours. An emergency after numbers hours is available for urgent matters only.
Any complaint, which cannot be resolved locally, must be notified in writing within three (3) days of the end of service provided. If the guest fails to follow this procedure this may hinder our ability to rectify the complaint and reduce or extinguish any claim made. BBLH will try to rectify any problems as soon as possible and within reason.
The booking is made in good faith and maybe subject to change. Refunds cannot be given for events out of control of the property owner or BBLH. Events include, but are not limited to, sale or withdrawal of the property, weather damage, power blackouts, pool motor break down, landslides, internet issues, insect infestation, floods, plan cancellations, demonstrations, civil unrest and any other unusual event.
BBLH’s properties are in suburban locations where, from time to time, there may be building/construction on houses within the vicinity of our properties. BBLH takes no responsibility for any issues relating to noise on neighbouring properties.
In the event of the premises becoming unavailable prior to your arrival through unforeseen circumstances, BBLH will inform you immediately and endeavour to obtain suitable alternative premises, or offer a full refund.
The description of the property is given in good faith and no responsibility for misinterpretation will be accepted.
MAXIMUM NUMBER OF GUESTS
The maximum number of people allowed in a property at any one time is the maximum number of guests stated on the BBLH website. The names and ages of all occupants are to be included in your booking request. Additional occupants may be asked to leave and additional charges may be deducted from your security bond, unless prior arrangements have been agreed upon.
Please call in to our office at 12 Lawson Street, Byron Bay during the following times to collect your keys:
Monday to Friday – 2pm to 5pm
Saturday – 2pm to 4pm
Sunday – 2pm to 3pm
Late arrival – if you are unable to collect your keys during these hours, please let us know the day before your arrival, so we can organise after hours key collection for you.
Early arrival – all properties will be available from 2pm unless otherwise advised.
The keys will be provided to the person(s) named on the booking request. If you wish to have an alternative person collect the keys, please email us in advance, including the person’s name and contact number. They may be required to supply BBLH with identification on check-in.
DURING YOUR STAY
Internet is provided at most of our properties as a convenience to our guests, for the purpose of emails, perusing social media and web browsing.
Login and password details are in the property Compendium.
Please note that uninterrupted connection cannot be guaranteed. We recommend that if you have urgent or important business to conduct during your stay, you should bring your own mobile internet device for this purpose.
Due to the intermittent/unpredictable nature of technical issues, we cannot offer a refund or discount on your tariff should internet service be unavailable at any time during your stay.
NOISE, PARTIES AND UNDESIRABLE BEHAVIOUR
Parties, large gatherings and other functions are strictly prohibited in all of our holiday properties.
Properties are for house guests only and should the maximum allowable guest number be exceeded without approval, or should the police be called to the premises for unruly behaviour or excessive noise after 9pm, your booking may be cancelled. If this occurs you will be evicted from the premises and your accommodation tariff (including bond) will not be refunded.
Any booking discovered to be a schoolies, hen’s or buck’s booking will result in instant eviction. If this occurs your accommodation tariff (including bond) will not be refunded.
Please Also NOTE – In conjunction with Byron Shire Council, the majority of holiday properties in Byron Bay are monitored by “HLO Byron”. Should any neighbours report a disturbance of any kind, including excess noise, a HLO security guard will attend the premises and you will be charged a call out fee (currently $132.50). This is automatically deducted from your bond.
As this is a private company, the fee is not negotiable and will not be refunded. If a second call out is received, all guests risk being evicted from the property by security. If this occurs your accommodation tariff (including bond) will not be refunded.
To avoid disturbing neighbours, please refrain from using the pool before 6am and after 10pm.
Please ensure that all children are supervised by an adult at all times. If you notice a faulty gate, fence or lock, please notify us immediately.
Alcohol or glass is strictly prohibited inside the fenced pool area or in the pool.
Smoking inside the property is strictly prohibited.
Please ensure the property is securely locked at night and during your stay. We recommend travel insurance to mitigate the cost of any loss or damage to personal possessions, as this is not covered by the owner’s insurance policy.
CLEANING & LINEN
All properties are fully self-contained and include linen, towels and beach towels.
As our properties are not serviced daily, please contact us prior to your arrival if you will require additional servicing during your stay (additional charges will apply).
Bins are provided for general rubbish. Any excess rubbish left on the property will incur a removal fee.
REPAIRS TO APPLIANCES
If a maintenance issue are reported, you may be asked to participate in basic trouble shooting, prior to a tradesperson attending the premises.
During your stay, we endeavour to have repairs to appliances attended to as soon as possible. If immediate repair is not possible (due to parts/tradesperson availability) we will use our best endeavours to supply a substitute appliance if possible.
Unfortunately, if immediate repair/replacement is not possible, we cannot offer a refund or discount on your tariff for any unusable appliances.
DAMAGES TO PROPERTY
Guests are responsible for any and all direct damage to the property, along with loss or damage to any items within the property during their stay and should notify us immediately of any issues.
Your bond may be used to cover incidental items such as, but not limited to, consumables, breakages, extra cleaning charges, rubbish removal etc.
If damages/loss are recouped from your bond, we will provide receipts and photographic evidence where applicable.
LOST KEYS AND REMOTES
Please ensure you look after your keys, as the following charges will apply:
Out of hours callout for keys locked inside property – $100
Replacement of lost keys – up to $1000 (changing of locks may be required)
Replacement of lost remote – up to $300
THE FOLLOWING IS A GUIDE TO ASSIST YOU IN THE CHECKOUT PROCESS:
Checkout time is before 10am on the day of your departure
Additional charges (up to $200/hr) may apply in the case of late departure, to cover the cost of rescheduled cleaning
Remove all rubbish from property and place in bins provided
Wash and put away all dishes
Leave all linen on beds and used towels in bathrooms
Clean BBQ if it has been used ($50 fee will be charged from bond for unclean BBQ’s)
Turn off lights, air conditioners, televisions and ceiling fans
Ensure you have removed all personal effects
We take no responsibility for any personal items left in the property. If a forgotten item is located, it can be posted to you, with the cost of postage charged to your credit/debit card
Ensure all windows and doors are closed and locked
Return keys to BBLH (12 Lawson, Street Byron Bay)
If returning keys outside of business hours, please place in the key box on the left hand side of our office stairs.
Please feel free to discuss any of our license to occupy premises prior to making your booking.
Byron Bay Luxury Homes
Phone 02 6685 8749
Monday to Friday 8.30am to 5.30pm
Saturday 9.00am to 5:00pm
Sunday 10.00am to 3.00pm
Byron Bay Luxury Homes reserves the right to decline any booking request.